Customer Service

Most four-year American colleges and universities have extra long beds that require specially sized sheets and beddings. If your student's residence hall has extra-long mattresses (greater than 76 inches), it can be difficult to find sheets that fit. Our linens are custom designed to fit residence hall mattresses and maximize your student's comfort. To complement your extra long linens, we offer: pillows, comforters, Mattress pads, Bath Towels & Accessories, A variety of storage options, 100% guarantee!

We are committed to our service, our products and our customers. If at any time from the first day of school until graduation you are not satisfied, you can return any item for a full refund of the price of the item. Please refer to our frequently asked questions. for more information.

Returns & Exchanges

100% Satisfaction Guarantee!
If for any reason you are dissatisfied, simply return your purchase for a full refund. Please refer to our frequently asked questions. for more information.

Return It – Just fill out this form
PRINT RETURN FORM

Exchange It – If it wasn’t right, tell us what we can get you instead.

Send all returns back to:
RHL.org
305 West Commerce Street
Chambersburg, PA 17201

Track It – Don’t forget to keep your tracking info, just to make sure we get everything.

Shipping Rates & Methods

Get your Residence Hall Linens order on your schedule. Shipping choices are provided by FedEx. We ship to the contiguous US, Hawaii and Alaska.

We offer four shipping options:

	Contiguous US Delivered in:	Alaska and Hawaii Delivered In:
Standard	5 to 9 business days	3 to 5 business days
Expedited	3 to 5 business days	Not Available
Express Saver	2 to 3 business days	Not Available
Express	1 to 2 business days	2 to 3 business days

Most orders shipping Expedited, Express Saver or Express that are received by 12:00 Noon EST will ship the same business day. Orders shipping with a PO Box, APO, FPO or shipping to Guam, US Virgin Islands and Puerto Rico are not eligible for Expedited or Express shipping.

**Orders containing items with “Will Ship Dates” are eligible for express shipping. Special note: Will Ship orders will ship on or about the Will Ship Date and will ship with the shipping service level you select.

SHIPPING RATE CHART FOR SHIPMENTS to the Contiguous US:

PACKAGE TOTAL	SHIPPING COST	EXPRESS SHIPPING	EXPRESS SHIPPING	EXPRESS SHIPPING
	Standard	Expedited	Express Saver	Express
VALUE PACKS	FREE SHIPPING	$20.00	$35.00	$55.00
$0.01 - $25.00	$4.95	$14.00	$19.00	$38.00
$25.01-$50.00	$8.00	$19.00	$25.00	$44.00
$50.01-$75.00	$10.00	$23.00	$30.00	$50.00
$75.01-$100.00	$14.00	$27.00	$35.00	$56.00
$100.01-$125.00	$18.00	$30.00	$40.00	$62.00
$125.01-$200.00	$22.00	$36.00	$48.00	$70.00
$200.01-$240.00	$25.00	$40.00	$54.00	$76.00
$240.01 and up	$30.00	$45.00	$60.00	$85.00

SHIPPING RATE CHART FOR SHIPMENTS to Hawaii and Alaska:

PACKAGE TOTAL	SHIPPING COST	EXPRESS SHIPPING	EXPRESS SHIPPING	EXPRESS SHIPPING
	Standard	Expedited	Express Saver	Express
VALUE PACKS	FREE SHIPPING	N/A	N/A	$55.00
$0.01 - $25.00	$14.95	N/A	N/A	$40.00
$25.01-$50.00	$25.00	N/A	N/A	$46.00
$50.01-$75.00	$30.00	N/A	N/A	$52.00
$75.01-$100.00	$35.00	N/A	N/A	$58.00
$100.01-$125.00	$40.00	N/A	N/A	$64.00
$125.01-$200.00	$49.00	N/A	N/A	$75.00
$200.01-$240.00	$55.00	N/A	N/A	$80.00
$240.01 and up	$65.00	N/A	N/A	$90.00

Order Processing

Orders usually arrive within 5 to 9 business days of the time you place your order. Orders received by the deadline should arrive by the time you go to school. Call us at 1-800-847-0751 if you want to order after the deadline. We usually can do this too!

Still have questions? Try these links. Still need help please call us at 1-800-847-0751

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