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Program FAQs
What is a specially sized bed?
A specially sized bed on campus is longer than your bed at home (usually 6-8
inches). Our sheets have been custom made to fit these beds.
How soon do I have to order?
We ask that you respond quickly because it ensures you get your first choice of
color. However, we can take orders until just before move-in.
This list shows the order deadline for your school.
Which items are most popular?
Over 70% of responding parents and students select a Value Pak. You get FREE
SHIPPING and discounts on the contents too. The most popular Pak by far
is the Complete Campus Collection. Additional items ordered most are the Shower
Value Pak and the Quick Fix Pak. All our Value Paks have TWO sheet sets so
you'll always have a change of sheets handy, plus you get two different styles.
What color sheets do you have?
We are pleased to offer at least 23 solids AND PATTERNS this
year, including new stripes and plaids! Click here
if you want to go to our selection.
Can I mix colors in my Value Pak?
Absolutely. We have displayed over 20 popular color
combinations. Pick
the Pak that you like best! If you don't see your desired color
combination, please call us at 1-800-957-4338 and we'd
be glad to help you place your order.
When will I receive my linens?
Orders usually ship within 7-10 days of the time you place your order. Orders
received by the deadline should arrive by the time you go to school. Call us at
800-847-0751 if you want to order after the deadline. We usually can
do this too!
Can you ship my order to school?
We ship orders home for two reasons. First, most parents and students we have contacted like to check the box and wash their linens before school. Second, many campus mailrooms are not open prior to move-in or ready for packages.
Are these linens guaranteed?
ABSOLUTELY, all our products are first quality and "guaranteed 'til
graduation." If you are not satisfied for any reason, simply contact us for a
refund.
If you have received an item that does not meet your expectations, please return it to us for exchange or refund. If you are returning more than 1 box, please make sure each box is labeled with your name, address, order number and a list of items returned. All returned merchandise must be sent via UPS, FEDEX or Post Office Insured. For your records, please make note of the UPS or FEDEX tracking number for your return package or, if you choose to send your package by post office insured mail, please retain your postage receipt. Please retain these documents until your return is verified as received. There is no need to call us for return approval, simply follow the instructions on the back of your packing slip before returning or exchanging products and include this form with your return.
Return/Exchange Address:
Residence Hall Linens
305 West Commerce Street
Chambersburg, PA 17201
Why am I receiving similar offers from other sources?
There are companies that wish to make money by masquerading as the school
despite no formal affiliation. We have been working with the schools directly
for 18 years. When you order from this site, you are choosing the service that
schools have been formally partnered with since 1990.
Why am I paying New York State sales tax?
Items Shipped to New York State
Effective June 1, 2008, On Campus Marketing began collecting sales tax on items shipped to destinations within the State of New York as New York has enacted a new law requiring out-of-state sellers to collect and remit sales tax based on advertising. Please note that if you place an order prior to June 1, 2008, your Order Total may not include an estimate of New York sales taxes, but those taxes may still be charged if your order is readied for shipment on or after that date.
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