Residence Hall Linens FAQ
|How soon do I have to order?|
|We ask that you respond quickly because it ensures you get your first choice of color. However, we can take orders until just before move-in.|
|Which items are most popular?|
|Over 70% of responding parents and students select a Value Pak. You get FREE SHIPPING and discounts on the contents too. The most popular Pak by far is the Complete Campus Collection. Additional items ordered most are the Shower Value Pak and the Quick Fix Pak. All our Value Paks have TWO sheet sets so you'll always have a change of sheets handy, plus you get two different styles.|
|What color sheets do you have?|
|We are pleased to offer at least 20 solids AND PATTERNS this year , including new stripes and plaids!|
|Can I mix colors in my Value Pak?|
|Absolutely. We have displayed over 20 popular color combinations. Pick the Pak that you like best! If you don't see your desired color combination, please call us at 1-800-892-8731 and we'd be glad to help you place your order.|
|When will I receive my linens?|
|Orders usually arrive within 7-10 days of the time you place your order. Orders received by the deadline should arrive by the time you go to school. Call us at 1-800-892-8731 if you want to order after the deadline. We usually can do this too!|
|Can you ship my order to school?|
|We ship orders home for two reasons. First, most parents and students we have contacted like to check the box and wash their linens before school. Second, many campus mailrooms are not open prior to move-in or ready for packages.|
|Are these linens guaranteed?|
|ABSOLUTELY, all our products are first quality and "guaranteed 'til graduation." If you are not satisfied for any reason, simply contact us for a refund.|
|Why am I receiving similar offers from other sources?|
|There are companies that wish to make money by masquerading as the school despite no formal affiliation. We have been working with the schools directly for 19 years. When you order from this site, you are choosing the service that schools have been formally partnered with since 1990.|
|Do your memory foam topper and egg crate pad meet fire safety requirements?|
|Absolutely, our products are in accordance with the fire safety policies outlined in CAL-117 – California Technical Bulletin 117 which specifically addresses requirements for flame retardants in polyurethane materials. This is considered the industry standard for mattress toppers. CTB-129 is a separate requirement for mattresses and does not pertain to mattress toppers.|
|Will I be required to pay sales tax for online orders?|
|Your online purchase may include sales tax depending on the type of item purchased and the destination of the shipment. In accordance with the applicable state laws, our Company collects sales tax for orders where sales taxes are applicable. Shipping charges may also be subject to sales tax in certain states. We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authority.|
|How is sales tax calculated?|
The tax rate applied to your order will be the combined state and local rate for the
address where your order ships. State and local sales tax rates are subject to change
at any time.
|Why am I being charged Kentucky, Michigan, Virginia, or Florida sales tax?|
|Effective July 1st, 2012 Kentucky, Michigan, Virginia, and Florida states require rhl.org to collect state sales tax: Kentucky sales tax at the rate of 6%, Michigan sales tax at the rate of 6% and Virginia sales tax at the rate of 5%. Florida sales tax is a variable rate depending on the shipping destination.|
|Can I receive a sales tax exemption for my online purchase?|
|We're sorry, we don't currently have tax exempt status for online purchases.|
|Special Notices for Colorado and Oklahoma Purchasers|
For Oklahoma purchasers, the use tax may be reported and paid on the Oklahoma individual
income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The
referenced forms and corresponding instructions are available on the Oklahoma Tax
Commission website, http://www.tax.ok.gov.
We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.
Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st.
This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.